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Can
I ship personal effects inside my car?
If you are shipping by Roll on Roll off method then generally
the answer is no. The Vast majority of UK ports will not
even accept vehicles on the quay if effects are inside.
Any effects that you do manage to ship will be entirely
at your own risk.
If shipping by dedicated container then you can put effects
inside the vehicle (accept on the driver’s seat) and
inside the container (within reason) in the space outside
the car. Our professional handlers will only pack goods
outside the vehicle that can fit safely and securely. They
will not pack goods around or on top of the vehicle that
could cause possible damage to the vehicle whilst in transit.
You will need to ensure that all goods are properly wrapped
and packed and supply us with a full inventory.
What documents do I need?
Firstly, you will need to check that your vehicle is eligible
for import in your destination country. Some countries will
require certain certificates or import permits (as in South
Africa), but mostly the process is quite simple. All we
require to ship your car is a copy of the V5 registration
document, proof of value (like an invoice) and our completed
booking form which gives us your UK and overseas details.
Do I deliver my car or can you collect?
Either, whatever suits you best. If you are shipping your
car by Roll on Roll off then we will book everything for
you and let you know the ‘window’ when you can
deliver. We supply you with ‘Standard Shipping Notes’
which will have the port address on and all the details
you will need to drop your car off at the port.
If you are shipping by container then we will advise you
the address and opening times of the loading depot.
In either case, if you want us to arrange delivery then
we will send a ‘car transporter’ to collect
your car from your home address or dealer and deliver to
the port/depot on your behalf. Please contact us for a collection
price.
Do I need to insure my car?
Insurance is a personal choice. Both Roll on Roll off and
containerisation are normally very safe methods of shipping
and we rarely have any incidents of damage or theft. However,
we obviously cannot guarantee this 100%. The higher the
value of the car then the more we would recommend you take
out ‘marine insurance’. The amount of cover
as set out in the BIFA terms and conditions (copy available
upon request) is very limited and will probably not cover
the value of your vehicle.
We can arrange marine insurance on your behalf and provide
you with a certificate. Please contact us for details.
What happens when my car arrives at the destination port?
Unless otherwise agreed, our service is to ship your vehicle
to the port or terminal in your destination country. (Exceptions
apply such as European transporter deliveries where our
service is Door to Door). It is recommended that before
you ship your car you source a very good Customs broker
at your destination who can handle the Customs clearance
formalities and advise you on what local charges/taxes you
need to pay. A good agent will be able to provide you with
details of the process involved and what documents you will
need, so that you do not have any issues or delays when
your vehicle arrives.
We have a vast network of global agencies and may be able
to assist. Please contact us to find out if we have agents
at your destination.
When do I pay and what methods do you accept?
We will require payment by cleared funds prior to shipping
(vessel departure).
If you ship by container then we may need to take a deposit
of 10% when we accept the booking.
We accept most debit cards, credit cards or direct transfers
to our bank account. We also accept personal cheques, but
please allow up to 7 working days to clear.
Please note that a 4% bank surcharge applies to credit card
payments. (Debit cards are free).
Do I need to pay VAT?
If your destination is outside the EU then all shipping
costs are exempt from VAT.
You will only need to pay VAT if your destination is in
the EU.
Current rate for VAT is 17.5%.
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